Our support channels
We offer two channels to every account and a third one to the Platinum levels of our VIP programme. We do not publish a phone number, and we do not run a social media channel for support.
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day | bonus switches, limits, login problems, a quick status of your payout |
| E-mail ssupport@norsemania.com | written, answered in turn | payment enquiries, documents, disputes that need a trace |
| Messenger support | benefit of our Platinum levels | account questions through your personal manager |
| Self-exclusion request | through our live chat | closing your account for a period you choose |
Scroll horizontally to see the full table
How to get a fast answer from us
- Give us the transaction reference, the amount and the date in the first message of a payment query.
- Name the e-mail address of your account, so that our agent opens the right profile without a second question.
- Attach a screenshot of the error or of the cashier screen when the problem is visual.
- Ask one question per message, because a mixed message gets a partial answer.
- Ask us to confirm an answer about a bonus or a limit in writing by e-mail when you received it in the chat.
When e-mail is the better channel
Use e-mail for a dispute, for your source-of-funds documents above €5,000 of lifetime deposits and for any case where a written trace matters to you, because a chat transcript is not always kept on your side. State your account e-mail, the transaction reference, the amount, the date and your question in one paragraph, and attach your documents as images with all four corners visible. Our reply confirms what we agreed, which helps you if a later agent gives a different answer.
Help pages and our responsible gambling tools
Our responsible gambling page offers you a self-assessment questionnaire and describes the deposit and stake limits, which you change from your account with a 24-hour delay. If the page does not answer a question about a limit, ask us in the chat, and when you set a self-exclusion, ask us to confirm the applied period by e-mail.
Frequently asked questions
Is the Norsemania live chat open at night?
Our live chat is available 24 hours a day, so we answer a question about a payout or a bonus at any hour.
Which e-mail address do I use for a payment question?
We give you ssupport@norsemania.com for payment enquiries, and we ask you to include the transaction reference and the amount in your message.
Is there a phone number for Norsemania support?
We do not publish a phone number, and our contact channels are the live chat, e-mail and, for the Platinum levels, support through a messenger.
How do I request self-exclusion?
You request a self-exclusion through our support chat for a period you choose, and we recommend keeping our confirmation of the period in writing.