Creating your Norsemania account
You reach our registration form from the login button of the site, and you complete the first verification form of your profile during sign-up. We may ask you for a second step with document uploads later, which is why we recommend filling in the first form with care.
- Open the registration form and enter your e-mail address and a password.
- Enter your personal details exactly as they appear on your identity document, including your full address.
- Add your phone number to your profile, because we may call you as part of the verification.
- Activate your e-mail address through the message we send you, and your account becomes active.
- Set your deposit limit in your account before your first payment, since a later change takes effect 24 hours after your last update.
Logging in on a computer and on your phone
You log in with your e-mail address and your password on any browser, and you use the same account on a computer and on a phone, because we do not run a separate application. A home-screen icon on your phone opens the site in a full-screen window, and your session stays open until you log out. We do not offer a two-factor option, so the strength of your password is the main protection of your account.
- Browser: any desktop or mobile browser with the same e-mail and password
- Phone: a home-screen icon added from Safari or Chrome opens us like an app
- Shared device: log out after play and do not save the password in the browser
- Password: keep it in a password manager rather than reusing it from another site
Verification and the documents we ask for
We ask for verification before any withdrawal, when your lifetime deposits exceed €2,000, or when a transaction looks unusual, and we add a source-of-funds check once your lifetime deposits exceed €5,000. We may repeat a document request even when you supplied a similar document earlier, and we may limit your account and freeze the funds until we receive the information. If you send your documents in your first week, your first payout is not held.
| Document | Requirement | Note |
|---|---|---|
| Photo identity document | passport, identity card or driving licence; front and back where we ask | must not expire within the next 3 months |
| Selfie | you holding your identity document | face and document readable |
| Proof of address | utility bill, bank statement or official government correspondence | issued within the last 3 months |
| Image quality | all four corners visible in one image | every detail readable |
| Source of funds | documents that show where your money came from | requested above €5,000 of lifetime deposits |
| Additional checks | documents in the Latin alphabet or a video verification on camera | requested in some cases |
| Phone call | a call to the number in your profile | part of the procedure where needed |
Scroll horizontally to see the full table
If we cannot reach you by e-mail or by phone within two weeks of a request, your account is handled under our terms, so please keep the contact details in your profile current. We may refuse a document in a script other than the Latin alphabet, so prepare a certified translation in advance where this applies to you.
Login problems and what to do
- Password forgotten: the reset link under the login form sends a new link to your registered e-mail address, and the spam folder is worth checking when it does not arrive.
- Activation e-mail not received: check the address in the form for a typing error, and ask our support chat to resend the message.
- Account limited after a deposit: upload the documents we requested in your account, because we lift the limit once the check is complete.
- Account frozen above €5,000 of deposits: send us your source-of-funds documents through the account or by e-mail, and we release the funds after the review.
- Payout held at your first request: upload your identity, selfie and address documents, and we process the request within 3 business days after the check.
Frequently asked questions
How long does the Norsemania registration take?
You complete the form in a few minutes, activate your e-mail address through the message we send you, and your account can deposit and play straight after the activation.
Do I need to verify before my first deposit?
You do not need verification to deposit or to play, and we request the documents before your first withdrawal, above €2,000 of lifetime deposits or when a transaction looks unusual.
Which proof of address do you accept?
We accept a utility bill, a bank statement or an official government document addressed to you and issued within the last 3 months as proof of address.
Can I use my account on a phone with the same login?
You use the same e-mail address and password in your mobile browser, and a home-screen icon added from Safari or Chrome opens us in a full-screen window.
What happens if I do not send the documents?
We cannot release a withdrawal without the documents, and we may limit your account and freeze the funds, so we recommend the uploads in your first week rather than at the moment of your first payout.